HubSpot’s Breeze Customer Agent: Your 24/7 AI Concierge

In a world where every moment matters, instant engagement isn’t just a competitive edge—it’s essential for sustainable growth. HubSpot’s new Breeze Customer Agent rises to meet this challenge, serving as an intelligent, always-available core for your front office. Powered by advanced AI and seamless HubSpot CRM integration, Breeze Customer Agent is built to unify your customer experience, strengthen every interaction, and empower your team to deliver exceptional results at scale.

Breeze Customer Agent: Your 24/7 Concierge

Imagine a single AI agent that can seamlessly switch between sales and service roles in the same conversation. One moment, it's answering a support question; the next, it's qualifying a new lead and booking a meeting with your sales team. That’s the Breeze Customer Agent.

It uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents when needed. Unlike many chatbots that operate with limited information, the Customer Agent is deeply integrated with the HubSpot CRM. This means it has real-time access to a customer's entire history, allowing it to provide highly personalized and context-aware interactions.

Best of all, it can handle multiple conversations at once across chat, email, WhatsApp, Facebook, and even voice calls—all while staying accurate, on-brand, and lightning-fast. Plus, the Breeze Customer Agent is available in all HubSpot-supported languages, making it a truly global solution.

The Core Problems It Solves

The Breeze Customer Agent is engineered to tackle three of the most common and costly challenges for growing businesses:

1. Lost Leads from Slow Response Times: Studies consistently show that a fast response time is critical for lead conversion. The Customer Agent provides 24/7 coverage, instantly answering pre-sales questions and engaging visitors the moment they show interest, ensuring you never lose a lead because you weren't available.

2. Overwhelmed Support Teams: Customer service teams are often bogged down by repetitive questions about billing, login issues, or basic product features. The agent instantly resolves these common queries, freeing up your human team to focus on the complex, high-value customer relationships that drive retention and expansion.

3. Missed Qualification Opportunities: How many potential leads visit your website and leave without being properly qualified? The Customer Agent intelligently identifies buying intent, asks the right qualifying questions, and automatically schedules meetings for hot leads, turning passive visitors into active pipeline.

What’s New and Different?

Previously, HubSpot's AI could handle text-based chats and hand off complex issues. Now, the Breeze Customer Agent is a major leap forward. It can:

• Qualify prospects on the fly and trigger next steps like booking meetings.

• Handle voice conversations with the same intelligence as chat.

• Tap directly into HubSpot records to pull history and personalize replies.

• Provide a unified dashboard showing leads qualified, meetings booked, and tickets resolved.

By creating a single, intelligent agent for all front-office interactions, HubSpot is making it easier than ever to scale your business without scaling your headcount. 

Interested to try it out with us together? Get a free strategy session now!