HOSPITALITY

Unlock More Direct Bookings & Streamline Guest Journeys

In Asia’s fast-moving hospitality landscape, hotels and resorts face mounting pressure: rising OTA commissions, scattered lead management, and complex guest expectations.

DIGITAL MARKETING FOR HOSPITALITY CRM FOR HOSPITALITY
Image_Hospitality Hero Banner

Common Pain Points Include:

⚠️ Low direct booking percentage → leading to higher OTA commissions
⚠️ Reservation teams missing leads or slow response time → lost bookings
⚠️ Disconnected marketing and CRM systems → no clear data overview
⚠️ Lack of guest lifetime value management → missing repeat revenue

If left unresolved,

You’re stuck paying high commissions, missing upsell opportunities, and losing loyal guests to competitors with smarter systems

YOUR SOLUTION

Smart Marketing & CRM for Hospitality Industry

At Hy Digital, we specialize in two core solutions tailored for hotels, resorts, and serviced apartments:

SEO
 Digital Marketing for Hospitality

Drive more direct bookings with SEO, targeted ads, and retargeting—maximize revenue and outperform OTAs.

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Conversion Rate Optimization
 CRM for Hospitality

Set up HubSpot CRM to manage guest data, automate reservations follow-ups, and enable your sales/reservations team to close more bookings.

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How Hy Digital Helps You Drive More Direct Revenue

At Hy Digital, we help hotels grow direct bookings and improve guest experiences by combining performance marketing and CRM systems built for hospitality.

  • HubSpot CRM for Reservation Team
    • Centralize inquiries from phone, email, chat, and OTAs
    • Automate follow-ups and reminders for unclosed leads
    • Enable your team with better sales processes and reporting
  • Paid Media Campaigns for Direct Bookings
    • Google Ads and Meta Ads campaign setup and management
    • Conversion tracking and revenue dashboards

  • AI Chatbots & Guest Communication Tools
    • 24/7 pre-stay inquiries, FAQ handling, and booking assistant
    • Increased lead capture during non-business hours
  • Regional Hospitality Expertise
    • Local support in Thailand + clients across Asia
    • Experience with independent hotels, resort groups, and serviced apartments across Asia
Image_Why Hy Digital

Want to boost revenue across your entire e-commerce funnel?

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Frequently asked questions

How can hotels reduce their OTA dependency?

By investing in direct booking campaigns via Google Ads, Meta Ads, SEO, and setting up CRM follow-up systems to close leads directly.

Does Hy Digital only work with hotels in Thailand?

No. We serve hospitality businesses worldwide with a strong focus on Asia, including independent hotels, hotel groups, and boutique properties.

How long does HubSpot CRM setup for hotels usually take?

On average, 4–8 weeks, including reservation team onboarding and dashboard customization.

Can Hy Digital help with training the reservations team?

Yes. We provide CRM tool training and process coaching to ensure your staff knows how to manage leads and close bookings efficiently.

Why is CRM important for hotels?

To capture more direct leads, automate follow-ups, track guest behavior, and ultimately convert more inquiries into confirmed bookings — without relying on OTAs.